Returns & Refund Policy

Effective date: July 1, 2026 Seller: Revivo Project Inc., dba Iron Lock — 1303 E Warner Avenue, Santa Ana, CA 92705, USA — info@shopironlock.com > This is a returns and refund policy (change-of-mind and defective-on-arrival returns). It is separate from the Iron Lock Hardware Limited Warranty, which covers defects in materials and workmanship over time. Nothing in this policy limits any rights the Hardware Limited Warranty gives you, and nothing in the Hardware Limited Warranty limits your rights under this policy. This document is offered for transparency and is not legal advice. This policy applies to physical Iron Lock smart safe / lock box hardware purchased in the United States. It is governed by the laws of the State of California. Because Iron Lock is a California seller, this policy is written to be at least as protective as California's posted-return-policy rule (Cal. Civ. Code § 1723); where a state's law requires a more consumer-friendly term than is stated here, that law controls. 1. Return window You may return an eligible Iron Lock product purchased directly from us for a refund within 30 days of the delivery date. Requests made after 30 days may still be eligible for warranty service (see the Hardware Limited Warranty) but are not eligible for a change-of-mind refund under this policy. 2. Condition of returned items To qualify for a change-of-mind refund, the product must be returned in like-new condition with all original packaging, accessories, mechanical keys, inserts, and documentation included. Products that show use beyond what is needed to evaluate them, that are missing parts, or that are damaged by the customer may be refused or subject to a reasonable reduction in the refund to reflect the diminished condition. This condition requirement does not apply to defective-on-arrival returns (Section 4) or to warranty claims. 3. Who pays return shipping Change-of-mind returns: the customer is responsible for return shipping. We recommend a trackable, insured method; the product is your responsibility until we receive it. Our error or a defective-on-arrival product (Section 4): Iron Lock pays return shipping and provides a prepaid label. 4. Defective-on-arrival (DOA) products If a product arrives damaged, defective, or not working, contact us at info@shopironlock.com within 30 days of delivery with your order number and a description (photos help). For a confirmed DOA product, we will, at your choice, send a replacement or issue a full refund, and we will cover return shipping with a prepaid label. DOA returns are not subject to the like-new condition requirement in Section 2. 5. Products purchased from a reseller or marketplace (Amazon, Walmart, or other retailers) This policy covers products purchased directly from Iron Lock (for example, at shopironlock.com). If you bought your Iron Lock product from Amazon, Walmart, or another reseller or marketplace, that seller's return policy governs your return, and you must start your return through that seller — we cannot accept a direct return or issue a direct refund for a purchase made through another store. If your reseller purchase has a hardware defect, the Iron Lock Hardware Limited Warranty may still apply; contact us at info@shopironlock.com. 6. Pre-return checklist — required before you ship a smart safe back Because Iron Lock products are connected, biometric-capable devices, before you return any unit you must remove your personal data from it. Please complete all of the following: Factory-reset the safe (see the user guide for the reset steps for your model). Delete all enrolled fingerprints from the safe's fingerprint sensor. Fingerprint templates are stored only on the safe's hardware, never on Iron Lock's systems, so a factory reset / deletion on the device is the only way to remove them — Iron Lock cannot delete them for you. Unbind the device from your Iron Lock account in the app (remove the safe from your account), and clear any saved access (PIN) codes. Completing these steps protects your biometric and access data and is your responsibility before shipping. If you also want to close your account entirely, see the Delete Account page. On receipt, Iron Lock will wipe any residual on-device or account-linked data associated with a returned unit before it is processed, so that no leftover access code or account link travels with the returned hardware. Consistent with the Biometric Data Notice, Iron Lock does not want to and does not hold fingerprint templates at any point. 7. Refunds Approved refunds are issued to the original payment method. After we receive and inspect the returned product, we process eligible refunds within 10 business days; the time for the funds to appear depends on your bank or card issuer. If a refund is reduced for missing parts or diminished condition under Section 2, we will tell you why. 8. How to start a return Email info@shopironlock.com with your order number and the reason for the return. We will confirm eligibility, provide return instructions, and — for DOA or our-error returns — a prepaid shipping label. Please complete the Section 6 pre-return checklist before shipping. Questions about this policy? Contact info@shopironlock.com. Revivo Project Inc., dba Iron Lock 1303 E Warner Avenue, Santa Ana, CA 92705, USA Last updated: July 1, 2026