Terms of Service

Effective date: July 1, 2026 Last updated: July 1, 2026 These Terms of Service and End User License Agreement ("Terms") are a binding agreement between you and Revivo Project Inc., doing business as Iron Lock ("Iron Lock," "we," "us," or "our"), governing your use of the Iron Lock mobile app, our cloud services, and the software embedded in or used with our smart safe / lock box products (together, the "Services"). PLEASE READ THESE TERMS CAREFULLY. SECTION 17 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION AND JURY-TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 17.6. By creating an account, installing, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. These Terms are provided for transparency and do not constitute legal advice. 1. Eligibility You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for a general adult audience and are not directed to children under 13. Scope — which products these Terms govern. These Terms govern the Iron Lock mobile app, our cloud Services, and the software embedded in or used with our connected (smart) safe products. Purely mechanical Iron Lock lock boxes and dial products that have no app or connectivity are covered only by the Iron Lock Hardware Limited Warranty (Section 8) and are not subject to these Terms, including the arbitration agreement in Section 17. 2. License grant and restrictions Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the Iron Lock app on a device you own or control, and to use the Services solely to operate Iron Lock products you own or are authorized to use, for your own personal, non-commercial purposes or for the limited business and property purposes described below. Small-scale business and property use. We also permit use of the Services for small-scale business or property purposes — for example by a rental host, real-estate professional, or small office — to control Iron Lock products you own or are authorized to use. If you deploy the Services in such a setting, you are additionally responsible for: promptly revoking any member's access (including PINs and enrolled fingerprints on the safe) when a guest, tenant, contractor, cleaner, or employee's authorization ends; obtaining any consent required from the people you enroll or give access to; and your compliance with the laws applicable to your business use. This remains a limited, non-exclusive, non-transferable, non-sublicensable, revocable license, and you may not resell access to the Services or use them to operate a competing product or service. You may not, and may not permit anyone to: (a) copy, modify, or create derivative works of the app; (b) reverse engineer, decompile, or disassemble the app except to the extent applicable law expressly permits; (c) rent, lease, lend, sell, sublicense, or distribute the app; (d) remove proprietary notices; (e) use the Services to build a competing product; (f) circumvent or attack the security of the Services or any safe; or (g) use the Services in violation of law. We own all right, title, and interest in the Services, including all intellectual property. No rights are granted except as expressly stated. No third-party programmatic access. We do not currently provide any third-party application-programming-interface (API) or other programmatic access to your safe or account. If we ever offer such access, it will require your explicit, per-device, revocable in-app authorization and a separate developer agreement, and we may disclaim liability for a third party's use of any access you authorize. This paragraph complements — and does not narrow — the license restrictions above or the security limits in Section 6. 3. Accounts, members, and people you authorize You are responsible for your account credentials and for all activity under your account. As an account owner, you may invite or create additional members and assign roles (for example Admin, Normal, or Temporary). You are responsible for the people you authorize, for the access you grant them, for promptly removing access when it should end, and for ensuring you have the right to provide any personal information you enter about them. Notify us immediately of any unauthorized use of your account at info@shopironlock.com. Enrolling another person's fingerprint. If you enroll another person's fingerprint or otherwise capture anyone's biometric identifier through an Iron Lock safe, you represent and warrant that, before enrollment, you provided that person the Iron Lock Biometric Data Notice & Consent and obtained their consent (including a written release where a law such as the Illinois Biometric Information Privacy Act requires one), and that, where the person is a minor, you are their parent or legal guardian or otherwise have the authority to consent on their behalf. You will retain reasonable proof of that consent. This duty is part of, and any breach of it is covered by, your indemnification obligations in Section 15. Transferring the safe. If you sell, gift, or otherwise transfer your safe to someone else, you must first factory-reset the safe and unbind it from your Iron Lock account. A factory reset erases enrolled fingerprint templates from the safe's sensor and clears codes stored on the safe; unbinding removes the device and your stored codes from our systems. Your activity and access history does not transfer with the device. Until a safe is reset and unbound, your account may retain remote access to it, so completing these steps is important to the new owner's security. The Iron Lock Hardware Limited Warranty is not transferable to a subsequent owner (see that warranty and Section 8). 4. The Service and connectivity The Services rely on third-party infrastructure including Google Firebase (authentication, database, and real-time device messaging), Netlify (hosting for the Maya support-chat backend), Anthropic, Shopify, and Resend (support), and Expo / EAS (build and delivery). The app's remote features require internet and a working connection between your safe and our cloud. We do not guarantee uninterrupted availability of any third-party network, carrier, or service. Any push, in-app, or email alerts (for example lock/unlock, door, tamper, wrong-attempt, or low-battery notifications) may be delayed, missed, suppressed by your device or operating system, blocked by network conditions, or triggered in error. Alerts are a convenience feature and must not be relied upon as the sole safeguard for items stored in your safe (see Section 11). 5. PINs, fingerprints, and recovery You are responsible for setting, safeguarding, and periodically changing your access codes (PINs), and for keeping your mechanical backup key in a safe place. Fingerprint enrollment is optional and is governed by the Biometric Data Notice & Consent and the Privacy Policy; fingerprint templates remain on the safe's sensor. You acknowledge that loss of your credentials, codes, key, battery power, or connectivity may impair your ability to access your safe, and you are responsible for maintaining a recovery method. 6. Acceptable use You agree not to use the Services to: (a) violate any law or third-party right; (b) attempt unauthorized access to any system, account, or safe that is not yours; (c) interfere with or disrupt the Services; (d) upload malicious code; (e) misuse the support assistant; or (f) access a safe you are not authorized to access. We may suspend or terminate access for violations. 7. In-app support assistant ("Maya") The Services include an AI-assisted support feature. When you use it, your messages and the name and email you provide are sent off your device to our support backend, which uses Anthropic to help draft replies, may look up your order via Shopify, and may email a transcript to our support team via Resend. We obtain your consent before your first message is sent. AI-generated responses may be inaccurate or incomplete and are not professional, legal, or security advice. Do not send information you do not want shared with our support system, and verify anything important. 8. Hardware; separate warranty Your Iron Lock hardware is sold subject to a separate Iron Lock Hardware Limited Warranty, available at https://iron-lock-app.web.app/warranty. These Terms govern the app and cloud Services and do not modify, enlarge, or reduce the hardware warranty. Nothing in these Terms is intended to disclaim or limit any warranty or remedy that cannot lawfully be disclaimed or limited under the Magnuson-Moss Warranty Act or other applicable law. 9. Software updates We may provide over-the-air or app-store updates, including updates that patch security vulnerabilities, change features, or are required for continued operation. You agree to receive such updates, and you acknowledge that keeping the app and your safe's firmware up to date is important to the security of a physical lock. Some updates may be required to continue using the Services. Because keeping firmware and the app current is important to the security of a physical lock, to the maximum extent permitted by law we are not responsible for security vulnerabilities, malfunctions, or losses arising from a version you declined or failed to update after a critical security update was made available to you, and declining a required update may limit or disable remote features. 10. Changes to, or discontinuation of, the Service We may modify, suspend, or discontinue all or part of the Services, including cloud features, at any time. Where a discontinuation would materially reduce core remote functionality you paid for, we will give reasonable advance notice where practicable. Many safe functions — including the keypad, enrolled fingerprints, and the mechanical key — are designed to keep working locally even if cloud features change or end, so you retain physical access to your safe. 11. No guarantee of security Iron Lock products and Services are designed to deter unauthorized access and to reduce risk, but no lock, safe, app, or security system is infallible, and we do not warrant or guarantee that the Services or any safe will prevent forced entry, theft, burglary, hacking, tampering, or unauthorized access, or that they will be error-free or uninterrupted. Security is a shared responsibility: the Services are one layer of a broader security plan that you are responsible for maintaining, including safeguarding credentials and codes, keeping firmware updated, retaining your mechanical key, and maintaining battery and connectivity. This Section allocates risk; it does not negate the product's intended security function. 11.1 Not a monitored security or emergency service. The Services are not a professionally monitored alarm or emergency-notification system. Iron Lock does not monitor your safe, does not receive or watch your alerts on your behalf, and will not contact or dispatch police, fire, medical, or any other emergency responder. Any status displays, tamper indications, or event alerts are convenience features (see Section 4), not a life-safety or monitoring service, and must not be relied on as one. In an emergency, contact 911 or your local emergency number directly. This subsection is part of the shared-responsibility allocation described above. 12. Disclaimer of warranties TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP AND CLOUD SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. This Section 12 applies to the app and cloud Services only and does not limit or affect the separate Iron Lock Hardware Limited Warranty (Section 8). Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above may not apply to you, and you may have other rights that vary by jurisdiction. 13. Hardware warranty pointer For all questions about the physical product's warranty, remedies, and coverage, see the Iron Lock Hardware Limited Warranty at https://iron-lock-app.web.app/warranty. Your statutory rights as a consumer are not affected by these Terms. 14. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NO INDIRECT DAMAGES. IN NO EVENT WILL IRON LOCK OR ITS OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR PROPERTY (INCLUDING LOSS OR DAMAGE TO ITEMS STORED IN A SAFE), ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (b) CAP. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US FOR THE APPLICABLE PRODUCT OR SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100). (c) CARVE-OUTS. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, INCLUDING LIABILITY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, (ii) FRAUD OR FRAUDULENT MISREPRESENTATION, (iii) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR (iv) ANY OTHER LIABILITY THAT APPLICABLE LAW DOES NOT PERMIT TO BE LIMITED OR WAIVED. THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. 15. Indemnification To the extent permitted by law, you agree to indemnify and hold harmless Iron Lock and its officers, directors, employees, and agents from any claims, damages, liabilities, and reasonable expenses (including reasonable attorneys' fees) arising out of: (a) your misuse of the Services; (b) your violation of these Terms or any law; (c) your violation of the rights of any third party, including members or people you authorize; or (d) content or information you submit. We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate. 16. Term, termination, and survival These Terms apply while you use the Services. You may stop using the Services and delete your account at any time (Settings → Account → Delete Account). We may suspend or terminate your access if you breach these Terms or if required by law. Sections 2 (ownership), 7, 11–15, 17, 18, and 22–24, and any provision that by its nature should survive, survive termination. 17. Dispute resolution; arbitration; class & jury waiver Please read this Section carefully. 17.1 Informal resolution first. Before starting an arbitration, you and we agree to try to resolve the dispute informally for 30 days after written notice to info@shopironlock.com with the subject line "Legal Notice — Iron Lock" (for you) or to your account email (for us). 17.2 Binding arbitration. Except for the carve-outs in 17.5, any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org), before a single arbitrator. If the AAA is unavailable or declines to administer, the parties will select another established consumer-arbitration administrator, and failing agreement a court will appoint one. The arbitration will be governed by the Federal Arbitration Act. 17.3 Scope and seat. This arbitration agreement is limited to disputes that actually arise between you and us out of or relating to your use, payment for, or our provision of the Services and the Iron Lock products they operate. Consistent with California law (including Senate Bill 82, effective January 1, 2026), it does not apply to, and does not require arbitration of, any dispute that is unrelated to the specific goods and services provided under these Terms (for example, disputes involving unrelated products, services, or affiliates), and any provision purporting to reach such unrelated disputes is void and severable. For consumers residing in California, and consistent with California law (including Senate Bill 940 and the Code of Civil Procedure requirements applicable to consumer arbitration agreements): (a) the arbitration will be seated in California and the dispute will be adjudicated under California substantive law; (b) you have the right to take depositions and obtain discovery as if the matter were pending in a California superior court; and (c) if the dispute qualifies under the California Small Claims Act, you may elect to have it heard in small-claims court instead (see also 17.5). The seat does not deprive you of the right to a hearing near your residence where the administrator's rules so provide. 17.4 Class and jury waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court. 17.5 Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies; (b) seek injunctive or equitable relief in court to protect intellectual property or to stop unauthorized access or misuse; and (c) bring any claim that the law does not permit to be arbitrated. Disputes unrelated to these Terms or the Services are not covered by this Section. 17.6 30-day opt-out. You may opt out of this arbitration agreement by emailing info@shopironlock.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your name and the email on your account. Opting out does not affect the rest of these Terms. 17.7 Delegation. The arbitrator has exclusive authority to decide threshold questions of arbitrability, except that a court decides the enforceability of the class/jury waiver in 17.4. 17.8 Mass arbitration batching. If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches to promote efficiency, and applicable fee schedules will apply per batch as the administrator's rules provide. 18. Governing law and venue These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 17, the exclusive venue for any permitted court action is the state and federal courts located in Orange County, California, and you consent to personal jurisdiction there. The U.N. Convention on Contracts for the International Sale of Goods does not apply. 19. Changes to these Terms We may update these Terms. We will update the "Last updated" date and, for material changes, provide notice in the app or by email. Your continued use after the effective date of an update constitutes acceptance. 20. Apple-required terms (iOS users) If you obtained the app from the Apple App Store, the following apply and prevail over any conflicting term as to your use on Apple devices: These Terms are between you and Iron Lock only, not Apple. Apple is not responsible for the app or its content. Your license is limited to use on Apple-branded products you own or control, as permitted by the App Store Terms. Apple has no obligation to provide maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation; any failure to conform to a warranty is Iron Lock's responsibility, subject to these Terms. Apple is not responsible for addressing product claims, including product-liability, regulatory, or intellectual-property claims, subject to these Terms and applicable law. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. restricted-party list. 21. Google Play terms (Android users) If you obtained the app from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app. 22. Export compliance You agree to comply with all applicable export and sanctions laws and not to export, re-export, or use the Services in violation of them. 23. Miscellaneous These Terms, the Privacy Policy, the Biometric Data Notice & Consent, and the Hardware Limited Warranty are the entire agreement between you and us regarding the Services. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only. 24. Contact Revivo Project Inc., dba Iron Lock 1303 E Warner Avenue, Santa Ana, CA 92705, USA Email: info@shopironlock.com · Website: https://shopironlock.com For pre-dispute notices under Section 17.1, use the subject line "Legal Notice — Iron Lock"; for arbitration opt-outs under Section 17.6, use the subject line "Arbitration Opt-Out."